An important message from Good Thinking
To everyone who uses Good Thinking, we regret to inform you that this service will be closing on 31 January 2026. This has been a difficult decision after eight years of supporting Londoners. If you’re struggling with your mental health, you can access our website until January or get help from the NHS and other support organisations. For more information please see our FAQs page.
Approved by
You can contact Switchboard via phone or instant chat.
The helpline is open from 10am to 10pm everyday: 0300 330 0630
Your call will be answered by a trained volunteer who self-define as LGBTQ+.
You do not have to identify as LGBTQ+ to call Switchboard. You might want to call to talk about your sexuality, or you might want advice or support if you have a friend or family member who identifies as LGBTQ+.
The Switchboard website says "We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional well-being. We support people to explore the right options for themselves".
Please note that Good Thinking cannot be held responsible for the security of the information that you share outside of this website.
Benefits
The service is run for and by members of the LGBTQ+ community
The service is completely confidential and the service cannot access your phone number
The volunteers are specially trained to take your calls
Considerations
Phone calls are not free (but you can use your phone tariff minutes)
Instant chat isn't always available
The helpline is not 24/7
