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What does good hybrid working look like? Jo Franco-Wheeler, Director of Organisational Development and Diversity at Inmarsat describes how Inmarsat became such a thriving and successful UK business. Jo shares many tips that helped Inmarsat grow and develop, even before COVID. A near continuous process of listening to employees about ‘How we work’ proved to be the key to innovation and successful transformation, leading to practical changes that make it a great place to work.