Urgent Support

Last published 21 October 2020

What to do when you need urgent support

If you're concerned about your mental health, your GP is always a good place to start. If you feel very distressed and can’t wait, or feel unable to keep yourself safe, choose one of the options below:


Free help and advice if you want to speak to someone anonymously

Shout Crisis Text Line

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text "SHOUT" to 85258 or visit Shout Crisis Text Line



The Samaritans: Free 24 hour support

“A safe place for you to talk any time you like, in your own way – about whatever’s getting to you. We won't judge you or tell you what to do, we'll listen to you.” 

Email: jo@samaritans.org

Call: 116 123



Papyrus

“Confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person”

Call: 0800 068 41 41

Text: 07860 039967

Email: pat@papyrus-uk.org

Opening hours:

9am to midnight every day of the year, including weekends and bank holidays.


Urgent Mental Health Support

To find urgent mental health support in your area:

Telephone numbers for urgent mental health support.


Urgent, non-emergency medical advice

If you need help urgently but are not at risk of harm or serious illness, use the NHS 111 non-emergency advice online or call 111.

NHS 111 Online 

Call: 111

Use the NHS111 British Sign Language Service


Immediate Support

Go to your local A&E

Find your nearest A&E

If you feel that you need help immediately call for an ambulance:

Call or Text: 999

We would like to ask if you would tell us, anonymously, in which London Borough you live, work or study.

This information will help us develop more personalised support for Londoners, and improve our service to all users. Please see our terms and conditions for more information.