Last published 27 April 2020

Switchboard is an LGBTQ+ helpline for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing: 0300 330 0630

You can contact Switchboard via phone, email, or instant chat. 

The helpline is open from 10am to 10pm everyday: 0300 330 0630

Your call will be answered by a member of the LGBT+ community; Switchboard have around 160 trained telephone volunteers who all identify as lesbian, gay, bisexual or trans. 

You do not have to identify as LGBT+ to call Switchboard. You might want to call to talk about your sexuality, or you might want advice or support if you have a friend or family member who identifies as LGBT+. 

The Switchboard website says "for over 40 years people have been talking to us about:

  • Coming out
  • Relationship issues
  • Family problems
  • Issues at work or college
  • Safer sex and sexual health
  • Having sex for the first time
  • Looking for LGBT+ venues
  • LGBT+ social and support groups"

Please note that Good Thinking cannot be held responsible for the security of the information that you share outside of this website.



  • The service is run for and by members of the LGBT+ community
  • The service is completely confidential and the service cannot access your phone number
  • The volunteers are specially trained to take your calls


  • Phone calls are not free (but you can use your phone tariff minutes)
  • Instant chat isn't always available
  • The helpline is not 24/7 

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